Customer Service
Air Transport
Ways Of transport
| Product category | Service description | Remarks |
| Nonstop air transport | One-way transport of the cargo from departure airport to destination airport | Example of transport route: Shanghai (departure)-L.A.(destination) |
| Air transshipment | Transporting the cargo from departure airport to destination airport via hub airport | Example of transport route: Beijing (departure)-Shanghai (transit)-L.A.(destination) |
| Combined transport | Extended ground service via China Eastern Airlines trucks or third-party truck companies |
Example of transport route: Ground transport service - receiving company designated by the customer-Shanghai Hongqiao Airport (starting of air transport) Nonstop air transport or air transshipment Ground transport service - L.A. International Airport-receiving company designated by the customer |
| Door-to-door service | Full service from picking up cargo from the customers to delivery to the receiver (express route pattern) | Door-to-door service for individual customer |
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